Privacy Policy

Dean Rowe Buyers Agency

ABN: 89 688 748 431

Real Estate Licence Number: 4596372

Email: dean@deanrowebuyersagency.com.au

Phone: 0451 146 780

Postal Address: 2041/36 Evelyn Street, Newstead QLD 4006

Dean Rowe Buyers Agency aims to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where applicable. The APPs set standards for collection, use, disclosure, security, and access to personal information.

Dean Rowe Buyers Agency may collect personal information such as:

• your name
• email address
• phone number
• postal address
• property preferences and requirements
• budget and finance-related information you choose to provide
• identification information (if required for service delivery or compliance)
• communication history with the Agency
• website usage information (such as IP address, browser type, and pages visited)

Dean Rowe Buyers Agency may collect personal information when you:

• contact the Agency by phone, email, website form, or social media
• enquire about the Agency's services
• engage Dean Rowe Buyers Agency as your buyer's agent
• subscribe to updates or marketing communications
• provide information during consultations
• interact with the Agency's website (including through cookies or analytics tools)

The Agency may also receive information from third parties where relevant to providing its services (for example, referrers, service providers, or property professionals), or where you have authorised them to share information with the Agency.

Dean Rowe Buyers Agency may collect, hold, use and disclose personal information for purposes including:

• responding to enquiries
• providing buyer's agency services
• understanding your property requirements
• communicating with you about properties, inspections, negotiations, and transactions
• preparing proposals, agreements, and invoices
• complying with legal and regulatory obligations
• improving the Agency's website and services
• sending service updates and marketing communications (where permitted)

If you opt in (or otherwise consent), Dean Rowe Buyers Agency may send you marketing emails or messages about its services, updates, or relevant opportunities.

You can opt out of marketing communications at any time using the unsubscribe link or by contacting the Agency at dean@deanrowebuyersagency.com.au.

Dean Rowe Buyers Agency aims to comply with Australian spam laws, including requirements around consent, sender identification, contact details, and unsubscribe functionality. ACMA guidance states commercial electronic messages must have consent, identify the sender, include contact details, and provide a functional unsubscribe option.

Dean Rowe Buyers Agency may disclose your personal information to third parties where reasonably necessary, including:

• service providers and contractors (e.g. CRM, website hosting, admin support, marketing platforms)
• real estate agents, vendors, developers, and property professionals
• finance brokers, lenders, solicitors, conveyancers, building and pest inspectors (where relevant to your matter)
• professional advisers (legal, accounting, compliance)
• government, regulatory, or law enforcement bodies where required by law

Dean Rowe Buyers Agency does not sell your personal information.

Some of the Agency's technology or service providers may store or process data outside Australia (for example, cloud-based systems). Where this occurs, Dean Rowe Buyers Agency will take reasonable steps to ensure your information is handled appropriately and in line with applicable privacy obligations.

Dean Rowe Buyers Agency takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps may include secure systems, restricted access, and reputable third-party providers.

If an eligible data breach occurs and the Agency is required to notify under applicable law, it will take steps in line with the Notifiable Data Breaches scheme. The OAIC states that entities covered by the Privacy Act must notify affected individuals and the OAIC when a data breach is likely to result in serious harm.

You may request access to the personal information Dean Rowe Buyers Agency holds about you, and you may request corrections if it is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, contact the Agency at dean@deanrowebuyersagency.com.au.

The Agency may need to verify your identity before processing your request.

The Agency's website may use cookies and similar technologies to:

• improve website performance
• understand website traffic and usage
• support marketing and analytics activities

You can usually manage cookies through your browser settings.

If you have a privacy concern or complaint, please contact Dean Rowe Buyers Agency first so it can try to resolve the matter:

Email: dean@deanrowebuyersagency.com.au

Phone: 0451 146 780

Post: 2041/36 Evelyn Street, Newstead QLD 4006

If Dean Rowe Buyers Agency cannot resolve your complaint, you may be able to contact the Office of the Australian Information Commissioner (OAIC). OAIC guidance says individuals should usually complain to the organisation first before lodging a privacy complaint with the OAIC.

Dean Rowe Buyers Agency may update this Privacy Policy from time to time to reflect changes in its practices or legal obligations. Any updated version will be posted on this page and will take effect from the date of posting. This Privacy Policy was last updated on 9 March 2026.