Dean Rowe Buyer’s Agency
Effective date: 9 March 2026
Dean Rowe Buyer’s Agency (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose and store personal information when you use our website, contact us, or engage our services.
Dean Rowe Buyers Agency
ABN: 89 688 748 431
Real Estate Licence Number: 4596372
Email: dean@deanrowebuyersagency.com.au
Phone: 0451 146 780
Postal Address: 17 Deshon St, Woolloongabba QLD 4102
We aim to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where applicable. The APPs set standards for collection, use, disclosure, security, and access to personal information.
We may collect personal information such as:
your name
email address
phone number
postal address
property preferences and requirements
budget and finance-related information you choose to provide
identification information (if required for service delivery or compliance)
communication history with us
website usage information (such as IP address, browser type, and pages visited)
We may collect personal information when you:
contact us by phone, email, website form, or social media
enquire about our services
engage us as your buyer’s agent
subscribe to updates or marketing communications
provide information during consultations
interact with our website (including through cookies or analytics tools)
We may also receive information from third parties where relevant to providing our services (for example, referrers, service providers, or property professionals), or where you have authorised them to share information with us.
We may collect, hold, use and disclose personal information for purposes including:
responding to enquiries
providing buyer’s agency services
understanding your property requirements
communicating with you about properties, inspections, negotiations, and transactions
preparing proposals, agreements, and invoices
complying with legal and regulatory obligations
improving our website and services
sending service updates and marketing communications (where permitted)
If you opt in (or otherwise consent), we may send you marketing emails or messages about our services, updates, or relevant opportunities.
You can opt out of marketing communications at any time using the unsubscribe link or by contacting us at dean@deanrowebuyersagency.com.au.
We aim to comply with Australian spam laws, including requirements around consent, sender identification, contact details, and unsubscribe functionality. ACMA guidance states commercial electronic messages must have consent, identify the sender, include contact details, and provide a functional unsubscribe option.
We may disclose your personal information to third parties where reasonably necessary, including:
service providers and contractors (e.g. CRM, website hosting, admin support, marketing platforms)
real estate agents, vendors, developers, and property professionals
finance brokers, lenders, solicitors, conveyancers, building and pest inspectors (where relevant to your matter)
professional advisers (legal, accounting, compliance)
government, regulatory, or law enforcement bodies where required by law
We do not sell your personal information.
Some of our technology or service providers may store or process data outside Australia (for example, cloud-based systems). Where this occurs, we will take reasonable steps to ensure your information is handled appropriately and in line with applicable privacy obligations.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps may include secure systems, restricted access, and reputable third-party providers.
If an eligible data breach occurs and we are required to notify under applicable law, we will take steps in line with the Notifiable Data Breaches scheme. The OAIC states that entities covered by the Privacy Act must notify affected individuals and the OAIC when a data breach is likely to result in serious harm.
You may request access to the personal information we hold about you, and you may request corrections if it is inaccurate, out of date, incomplete, irrelevant or misleading.
To make a request, contact us at dean@deanrowebuyersagency.com.au.
We may need to verify your identity before processing your request.
Our website may use cookies and similar technologies to:
improve website performance
understand website traffic and usage
support marketing and analytics activities
You can usually manage cookies through your browser settings.
If you have a privacy concern or complaint, please contact us first so we can try to resolve it:
Email: dean@deanrowebuyersagency.com.au
Phone: 0451 146 780
Post: 17 Deshon St, Woolloongabba QLD 4102
If we cannot resolve your complaint, you may be able to contact the Office of the Australian Information Commissioner (OAIC). OAIC guidance says individuals should usually complain to the organisation first before lodging a privacy complaint with the OAIC.
We may update this Privacy Policy from time to time. The latest version will be published on our website with the updated effective date.